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Vonage

reviewed by ymismail

Vonage, based in Edison, N.J., enables its customers to use their cable or DSL Internet access to make calls using any existing touchtone telephone. Vonage's most popular calling plan allows unlimited calls to all 50 US states plus Canada for just $39.99 a month.

ymismail
11/19/2007

Vonage 2

Do not sign up for the early service. Vonage does not refund money. So, if you want to cancel or change service after 60 days you will loose money.

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LittleMissMe commented 718 days ago.
No joke! Not going to get into the whole store about my experience with Vonage, but after ONE WEEK of service I cancelled... refused to let me close my account! Spend day after day, HOURS on the phone, with 4 associates who refused to let me speak to a manager. They ended up telling me that all they could do was offer me one month free. HA! Service was so unimpressive I wouldn't use it for free! I ended up just canceling the card I signed up with since they wouldn't close my account and they never sent me a bill (although I was out about $50) This was about 5 months ago, not so heated as it was at the time, but I still hold true to the fact that Vonage was the worst customer service I've experienced!
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By the Numbers