No joke! Not going to get into the whole store about my experience with Vonage, but after ONE WEEK of service I cancelled... refused to let me close my account! Spend day after day, HOURS on the phone, with 4 associates who refused to let me speak to a manager. They ended up telling me that all they could do was offer me one month free. HA! Service was so unimpressive I wouldn't use it for free! I ended up just canceling the card I signed up with since they wouldn't close my account and they never sent me a bill (although I was out about $50) This was about 5 months ago, not so heated as it was at the time, but I still hold true to the fact that Vonage was the worst customer service I've experienced!