Office Depot 1

Absolutely HORRID experience. Ordered laptop online which was supposedly in stock and had $180 worth of rebates for the date I bought it. It never showed up on the delivery date specified. Checked order online which indicated new delivery date (3 days after original). Didnt show up on that day either. Never received any communication at any time that we would not receive the item. Called customer service they told me it was out of stock and we wouldnt be getting it. However the whole time their website stated that it was in stock and I could have bought another (but at that point would not receive the rebate). Complained that we should be able to get the same deal when it came in. They wouldnt honor that or substitute a similar item. Were promised callbacks from managers who would supposedly provide some restitution but that never happened. Their customer service is in the Philippines and is the worst I have ever experienced. These people are absolutely useless and incompetent and barely understand their products and anything you are saying and you can barely hear or understand them either. Their answers are inconsistent between each other. They read from a script and keep apologizing (scripted) over and over but never resolve anything until you finally get tired of it and give up (which at that point they close with the equally scripted can we help you with anything else, Thanks for shopping at Office Depot. The apologizing gets real insulting after a while. They will not let you speak to a manager, the managers are always in a meeting. Their solution to me was to buy a more expensive model at the regular price. I wasted over an hour on the phone with them with all the runaround. They actually had me call another number which eventually referred me back to the original number.
Many of their better priced items are listed as in stock on the website but at the same moment are out of stock when you talk to customer service. This experience was a total waste of my time and ultimately kept me from getting similar deals from other merchants. DO NOT DEAL WITH OFFICE DEPOT. This was my first and last time