Aloette has been in business almost 30 years and by calling 1-800-ALOETTE you can stop your autoshipment. Aloette has won award after award industry wide for excellent products all of which are aloe based. I am sorry that you had a difficult experience but I always suggest buying through a consultant instead of through autoship, your fantastic consultant is motivated to make your experience the best possible, while in no way an MLM (reference the DSA) with perks such as new cars that even include car insurance and trips to the Mediterranean, this is not your run of the mill cosmetic company either to buy from or to work for! As consultants, you do have to stock inventory, make deliveries or even pay for hostess credit! Aloette will be happy to help you make your situation right.