Wait until you have a problem. Orbitz "TLC" customer service does not resolve any solution. They throw blame at everyone else never admitting to any fault. I booked a long weekend getaway from the NY area to Miami. Using Orbitz I got a good price and paid ahead for airport transfer. When my reservation was done online it showed me seating in both airliners to and from. Coincidentally it was the same seat both outbound and return. But then American bounced the outbound seat selection back because Orbitz had selected a row (safety exit) that is not allowed to be selected anywhere other than the gate. Did Orbitz notify me...NO. I found out only because I went tp print my information about 10 days later and saw my husband and I were NOT seated together. I called Orbitz who told me "sorry not our problem- you need to take it up with American". So I called American who told me the seat assignment bounced back to Orbitz within a minute of selection and that Orbitz " my travel agent" should have notified me. I do happen to agree with that. I called and Orbitz explained we do not notify people of those kind of things. They only guarantee you a seat on the plane. So perhaps if you were sitting next to your 5 year old, there could be a problem you and your 5 year old could sit 10 rows apart. Orbitz said "well yes that could happen". I also made arrangements for an airport transfer. Orbitz offered one choice of a carrier. We had to wait 90 minutes for the transfer because Orbitz books the zoning price wrong and no one wants to go there. On the return back to the airport, the driver was late, argued about the fare and threatened to throw me out of the van for a lousy $2. Oh also called me a liar. I relayed the whole horrible chain of events to Orbitz hoping to receive assumption of responsibility, restitution and an apology. What I received was Orbitz stating they beared no responsibility at all, they can't control airlines, shuttle services or anything and these are just chances you take. Well, these are not chances I will take. Orbitz does have some good rates but so does others like Cheap FLights, Best Fares and so on. If I pay $20 more per person, it would be well worth it rather than a company who's TLC really means "Total lack of commitment". Be forewarned, I had some good Orbitz experiences, but I want a company who's there for me when it's not. December 16, 2007 3:44 PM Post a Comment