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Expedia.com

Expedia.com is a free travel reservation and information website that allows users to compare the prices of different airlines, car rental companies and hotels. Expedia.com also offers travel packages and cruises.

 


vpatryshev

We were dumb enough to make a Hawaii package reservation with them. Then they started changing our plans, every time blaming Aloha Airlines. Today I was on the phone with some Sanny, who assured me that the flight from Oakland to Honolulu at 8:20AM on 12/20 is canceled by the airline, so that are trying hard to relocate us to another flight. Well, Aloha said it was not. It was just fully booked. And, obviously, it was not booked in time by Expedia, who probably sells more tickets that it has. And we did it about a month ago. And they did change our departure time and schedule too, every time adding a stop. What's interesting, when they were changing the flight back, and I objected, they said, okay, we managed to keep you on that flight. No they did not. They are a bunch of liars.
  (1 voted this helpful, 0 funny and 0 agree)



• Review posted on 12/17/2007
• This review has been viewed 307 time(s)

Replies to vpatryshev's review:

REVIEWERREPLY
housemusicaddict (0)
03/14/2008
hi. as with any booking engine online, expedia uses sabre for booking flight reservations, and sabre is directly connected with the inventory of the airlines. just so you know, it is the airlines who have the habit of booking more than what they have available, and they kick out reservations made with travel agents in favor of those booked directly with them. if there have been flight changes, those have not been initiated by expedia but by the airlines. expedia don't operate airline business, they simply are a booking engine, which simplifies the booking process for the consumers.
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