I would rate them a 0 if it would let me. I had a completely miserable experience at Zales. The people were rude, my needs were not met and I was lied to on multiple occasions. I strongly encourage anyone reading this to find another jewelry store to give your business to. I would if I could. Do not believe anything you are told by sales associates - make sure you speak with the store manager if you want any real information, and even then it's likely he will be lying as well. I do not trust them as a vendor and hate the fact that I'm bound to do business with them. They ruined my engagement by forcing me to buy a ring I am unhappy with and will not even listen to my concerns. Keep this in mind as you are choosing who to trust your engagement ring to.