DSL Extreme
1
DSL EXTREME SUCKS! They want me to keep paying even though the dsl does not work.
1. Technical Support has us replace all ethernet wires, our phone lines, our phone wiring of the house, 3 dsl modems, and more... we also replaced all filters on the phone lines, removed all extra devices from the network (rendering our home network useless). I did all of this because the dsl would not work. Step one: are we close enough to the central office? NO! Time for technical support to figure that out? 3 months!
2. Billing - I signed up a for a contract for the new increased speed (1.5-3), which they never provided. Ultimately they decided that I would never achieve that speed, a service we never should have been offered. Guess what, is my contract null and void since they never provided the service the contract stated? Of course not! We must pay through the end of the contract for a 384k line. Ridiculous.
Not recommended. Should be reported to the BBB. Avoid at all cost.