I've been an Alltel customer for 10+ years. Unless something drastic changes, they have a customer for life with me. I have found the customer service to be excellent. Once, a few years ago my kids (who thought we had unlimited nights and weekends, when we didn't) had overcharges that made for a horrible bill. I called and even though none of this was their problem, Alltel retroactively put us on a different plan that reduced the charges greatly.

This summer we bought new phones that had rebates. One of the boxes was thrown away before I retrieved the part I needed for the rebate. I had all the other documentation and I wrote customer service and they gave me the rebate without the box.

We also use Alltel (Windstream now) for my husband's business. We have 6 phone lines and a t1 for internet access for about the same price as Bellsouth had previously charged us for only 4 phone lines and no internet service.

Also, my husband travels a lot and has never had a problem having reception. He's always hearing complaints about lack of reception from other travelers with other carriers.

I think that if a customer pays attention to their contract regarding early cancellations and other issues, they will find that Alltel is more than willing to work with the customer.

I'm sure part of my success in my dealings with Alltel are related to the fact that I'm a long-time customer. But that's something people should consider when they jump from carrier to carrier frequently. It can be worthwhile in the long run to stick with one carrier and build up a good customer-provider relationship.

Alltel has been a very satifying provider for us and I tell everyone about my experiences any time the subject of phone providers comes up, which is often these days.