Avoid Qwest for Internet service. I can find little good to say about my recent experience with Qwest when I set out to try their high-speed Internet service.

Rather than a long report, here are some major points to consider:

The price you pay on the internet is different than if you call to order (although nowhere in their advertising do they mention that), but they will provide some internet deals if you call and get the right person. Everyone I talked to, and it took 8 calls finally, had a different idea of what you could or could not do. You can get a free modem with the highest speed service when you call in by phone although you will have to insist on it.

The price for life deal in which you must agree to their service for two years will cost you $200 if you cancel it during the first two years.

Their wireless module for the m1000 modem is advertised at $19.99, but they add another $9.99 shipping, which they fail to mention when you order it unless you ask about it.

They cannot make simple changes/additions without lengthy absences from the phone and once they screw something up, it compounds with every call.

I printed out their Legal Agreements for Broadband Modem Installation and got more than 8 full single-spaced pages entirely aimed at protecting them with no protection for you at all. They can monitor you use of their service AND YOUR COMPUTER and use it in virtually any way they wish without liability as they are specifically protected from loss of privacy, confidential information, etc. etc.

I consider this the WORST company I have ever dealt with. Their procedures are cumbersome and contradictory depending on who you talk to (and much of their service is outsourced, so communication can be a problem), and their rank in the Qwest chain of authority/experience. Worst of all, their advertising is intentionally misleading. They push the brainless "bundle" thing ad nausea. If you must contact them, be prepared to suffer long waits and many hassles. My advice is consider Qwest as you very last choice for any kind of service, but especially internet.

Lastly, a word of advice. If you must go with them and use their quick connect software, be advised that towards the end of the installation, you are asked to pick a user name and password, etc., and agree to another contract. This is for the MSN part of their service (although it is not at all clear during the installation) and if you look at that agreement, you will notice that you agree to receive junk mail and advertisements from them, etc. etc. Dont agree to that crap!!! Just exit (close your browser window) at that point as your modem will already be setup. You can get free email service from many suppliers without signing your life away, and the rest of their so-called Windows Live is nothing but a scheme to get you committed to services you can get better elsewhere.