while shopping for an insurance, i realised they were the only company ready to insure with an out of state license but not the cheapest ... so we discussed and they said that since i was under 25, i could get 15% off the price if i watched a security dvd ... 2 months later, i still haven't received the dvd ... they told me that they just forgot, and that it wouldn't apply to the current policy anyway... and now, they say that because i've had a minor accident, i'm no longer eligible and that there is no documentation about that. ... how can such a big company lie to their customers like that??? good neighbor liar, yeah!