Kay Jewelers are a sham. I bought a "Journeys" diamond pendant from them (the $400 version, so not the cheapest one, not that that should be relevant) for my wife's birthday, and the bottom diamond was misaligned. The Journeys pendant is the one that has a line of diamonds in a slight "S" curve. We took it back after it had only been worn about five times, and we found out that this kind of thing isn't warrantied. My wife did not mistreat the pendant at any time--it wasn't dropped, banged against anything...you get the idea. In any case, to get it fixed (because I hadn't bought their warranty) it cost $40. After they got the pendant back the first time for repairs, the pendant returned more damaged than when we'd brought it in. The "S" shape of the pendant was gone, and we got this straightened pendant back. So on the spot my wife sent it back yet again, for which we weren't charged. Tonight (days after we got the pendant back), we find out that another diamond on it is now loose. What a piece of crap. We didn't buy the warranty for the first repair, figuring that lightning doesn't strike in the same place twice, and hoping that Kay Jewelers has some kind of quality built into their products. All I will say is that I'm never buying anything from Kay Jewelers again. My other experiences are with Bailey Banks and Biddle, and Tiffany. The other companies have been much better in terms of product quality even if you don't buy higher-end stuff--never a loose or misaligned diamond, no matter the price, high or low. The only good thing I will say is that the folks at our local Kay's were reasonably nice and courteous. Too bad the company they work for make low-quality products. It's no wonder they don't stand behind their products, because they can't.