I had TERRIBLE, UNPLEASANT experiences at Kay Jeweler in Houston, TX. I filed complaint on their website customer service, yet I realized they really did not care. I do not want to deal with them any more. Please do not buy anything from them.

I bought a Seiko watch for my close friend's Christmas gift. It did not keep time and I got embarrassed. I later found out the watch was defective and returned at least once (and still was being sold).

I had to go to the store twice to get my refund because on the first visit, a store clerk refused exchange and just changed battery (it took forever for her to just to open the watch). She refused to take my metal watch because it was not in the original length and insisted I had to bring the missing pieces for return. Later I found out she was wrong...I could have returned it even if it was not in the original length. Who would keep the unnecessary metal pieces anyway?

Yet my friend did not shorten the watch. It means the watch was bought by someone before, shortened, returned, and still being sold again.

The store clerk and the manager (second visit) never apologized for anything. The store manager showed me terrible attitudes. The first thing the manager said to me was, "What do you want to do? I do not play games. Tell me what do you want to do!" in a very hustle manner. She also lied about the price. She said, "If you want to exchange, you will not the get the same price. It was a special Christmas price." However, an honest store clerk just mentioned he sold the same watch yesterday with the same price. So I told the manager what I heard. Then she said, "Well, then, it's a Valentine sale..."

I filed complaint and I got response from a customer service representative. In the response, the representative gave me a person's name and number to discuss the issue. I called the number and found out the person is a assistant manager of the store. Why do I want to talk to the assistant manager who works UNDER the awful manager?? To discuss the terrible acts of the manager, I needed to talk to someone ABOVE her. It's a stupid customer service.

In sum, I highly recommend NOT TO DO ANY BUSINESS with KAY Jewelers. Kay is full of craps...bad attitude, selling returned defective watches, ignorance, and lies.