Charter Cable TV 1

Charter is the worst!



I moved to my current house almost two years ago and called Charter to have cable connected (they are/were the only cable company available). When I called I spoke with a guy and asked what channels I would receive. I was particularly intrested in 5 seperate channels and was told "Oh yeah you get them but you'll have to upgrade to digital expanded basic." I asked how much it would be and he said $40 a mo. I said okay thinking that I was getting these channels and a lot of others that I really wanted. I was also told that I would get free installation. The day comes for the tech to come and install and wouldn't you know it he doesn't show. I call they say he'll be out the next day. I was getting agitated but what could I do? He comes and installs the thing then comes over to me and says "That'll be $160. You're going to have to pay me before I leave." I won't write my reply to his saying this but you can probably get the gist. I call Charter as soon as the guy pulls out of my driveway and was needless to say livid. The person I spoke with said well you spoke with someone on the east coast(in Conn.)when you set this up and back there the installation is free but not on the west coast (I'm in Oregon). I told them to come take it out because I couldn't afford the install price. (That was part of my rent money)the woman on the phone was sympathetic (I guess) and said well since the guy told you it was free I'll knock off half. I took it (and shouldn't have). After this whole thing on the phone I decide to check out all my new channels and "ooh happy day". I turn on my tv sit down and run up the stations to my new ones. Guess what? only one of them are there! I call Charter again this time wanting to draw blood on the first person to pick up but no I don't get a person just a recording saying that I'll be called back in the morning. I was not a happy camper but I had to wait. Next morning no call (of course) so I called them. I spoke to another woman who says "I'm sorry miss but your area doesn't get the channels you're talking about." I really though my head would explode at that point. So I was stuck with Charter doing all their nasty, back-handed, crooked, shady, beyond un-ethical "business". My cable bill has increased to almost $60 and I STILL don't have the channels I wanted and have to deal with them continually since my cable goes out every time it rains or if windy and then sometimes channels will disappear for days and then come back and i never quite know why.

Then the billing..... Why oh why???? If I send in my payment (which goes to Phoenix Arizona) within a week and a half of due date it somehow doesn't post (I've never been late on paying)until after my due date so I have to call in payment almost every month to make sure I don't have a "late payment" notice on my account and/or a late fee!









For all of these reasons I loathe Charter Communications and cannot wait until I can go with a different cable company.