After 30 years of being a Wells Fargo customer with NO overdrafts, I made a human error -- mistakenly transferring less money to my checking account than I had entered in my checkbook. Rather than send me an email to this effect, WF let the overdraft charges continue to pile up for FIVE days. I found out about my mistake when I tried to withdraw money from an ATM and learned that I was overdrawn. That had never happened to me before. I rushed home and found my error. I called WF, transferred money over the phone, and asked why I hadn't received an email about the problem in my account. The supervisor told me that I had to sign up for alerts! It would be the easiest thing in the world to write a program that would trigger an email when someone's account was overdrawn--but of course, in that event WF wouldn't make tons of money charging for overdrafts. They rescinded half the fees because I'm a good customer, but I'm closing my accounts and going elsewhere. Other banks may charge the same fees, but I won't have been their loyal customer for 30 years, will I?
