Horrible company! Will never do business with them again. Set up service and was charged $50 to my bank account that I was told would not be charged until I recieved my bill. This miscommunication almost caused me to be overdrawn on that account. Then, when I received the bill, which I was quoted at $78/month, the bill was $300!!!
I called the company about it, and they transferred me around to different people, none of which were helpful, for 3 HOURS. After I said I wanted to cancel they finally transferred me to a supervisor (which by the way, asking for a supervisor from the beginning didn't work, because they put me on hold for 10 min and told me the supervisor was "unavailable to come to the phone"). This woman asked me what could be done to keep me from cancelling. I told her I was never informed of the $200 worth of activation fees, and that I still hadn't recieved the $125 rebate card I was promised when signed up. She knocked $50 off the $300, and promised the bill would be $78 from then on as originally quoted, and that she would make sure the rebate card was sent.
A month passed, the service was terrible, the Dish TV worked sometimes, had several infomercial channels, and several duplicate channels, and the recording feature didn't work very well. It would miss recordings of some of our favorite shows and record duplicates of others. One which we never told it to record. Also the internet worked only 70% of the time. I can't say much about the phone, with the cost per minute to use the phone, I refused to even plug it in. By the way, did you know if your Dish reciever box is disconnected from the phone line at any time you get charged a penalty fee?
A month had passed and I still had not received the rebate card, however, I did receive the next bill, which was $96!
I called, and told them I was not happy and wanted to cancel. They transferred me around some more, and one guy even tried to argue with me over $4 of it. Outrageous. I had to just keep telling every person I was transferred to "I want to cancel. I want to cancel. I just want to cancel." They were rude, incompetent, the service was terrible, and now I am out $400 for this terrible experience. I will never do business with these people again.