I'M JUST GONNA TELL IT LIKE IT IS...THE PEOPLE THEY HAVE ON THEIR HELP DESK ARE FOR THE MOST PART "STUPID"...I'M SORRY, I HAD TO SAY THAT. THEY ARE IMPOSSIBLE TO DEAL WITH...EXAMPLE, HOW CAN I HELP YOU? MY SATELLITE HAS NO SIGNAL...DID YOU SAY YOUR SATELLITE HAS NO SIGNAL? YES...OK YOU HAVE NO SIGNAL...THAT IS EXACTLY WHAT I SAID....OOOH, VEDY SORY THAT THIS HAS HAPPEN, DOO--NT WORRIE, VE WILL FIX IT RIGHT WAY...I FIRST NEED YOUR NAME PLEASE...MY NAME IS BILL CLINTON...SORY, I DIDNT GIT THAT...BILL CLINTON (A LITTLE LOUDER) DID YOU SAY BILL CLINTON...YESSSSSSSSSS! OK, GOOD! DO--NT WORY VE WIL FIX YOU PROBLEM...CAN YOU BE ON HOLD WHILE I CHEACK YOUR RECORDS...NOTHING IS SAID AS I WAIT FOR THEM TO CHECK MY RECORDS, 1 MAYBE 2 MINUTES GO BY AND THEN THEY SAY...SIR CAN YOU BE ON HOLD????? I THOUGHT THAT IS WHAT I HAVE BEEN DOING??? OOOH, VEDY SORY THAT THIS HAS HAPPEN, DOO--NT WORRIE, VE WILL FIX IT RIGHT WAY...CAN YOU BE ON HOLD? AT THIS POINT YOU HAVEN'T GOTTEN PAST THE PRELIMINARIES AND ALREADY YOU WANT TO CHOKE THIS GUY. I COULD GO ON BUT THIS IS BASICALLY HOW EVERY PROBLEM CALL GOES, AND BELIEVE ME...YOU WILL HAVE PROBLEMS!!! I WORKED FOR IBM FOR ABOUT 20 YEARS, AND WORKED WITH MANY MANY HELP DESKS. THIS IS THE MOST INCOMPITENT BUNCH I HAVE EVER TALKED TO...AND THAT IS TRUE OF EVERY LEVEL OF THEIR ??SUPPORT?? OH YEAH, THE THING ABOUT THE FAIR ACCESS POLICY. I HAVE BEEN FORCED TO USE THIS SERVICE DUE TO LOCATION FOR ABOUT THREE YEARS....NEVER, NEVER EXCEEDED THE FAIR ACCES POLICY, UNTIL LAST FALL...ON A SUNDAY MORNING WHILE I WAS AT CHURCH...I CALLED THEM AND SAID THAT IT WAS NOT POSSIBLE, WE DID NOT EXCEED THE UPPER LIMITS...THEY SAID THAT IS WHAT THEIR RECORDS SHOW...I SAID YOUR RECORDS ARE WRONG...VEDY SORY...WE CANT BE WRONG, OR RECORDS SHOW IT...VE KNOW U WENT OVR LIM IT, OUR RECORDS SHOW IT...THEY SAID MAYBE SOMEONE TAPPED IN AND USED THE BANDWITH. I SAID I LIVE IN THE COUNTRY AND I KNOW THAT DIDN'T HAPPEN. I TOLD THEM THAT MY BOXER DOG SAID (NO SIR BOSS) NOBODY COMES IN THIS YARD. I TOLD THEM THEY HAD NO IDEA WHAT THEY WERE TALKING ABOUT, THEIR RESPONSE...VEDY SORY THAT THIS HAS HAPPEN, DOO--NT WORRIE, VE WILL FIX IT RIGHT WAY...ALL YOU NEED TO DO IS UPGRADE TO GET MORE BANDWIDTH...WHAT CAN YOU DO? THEY SAID I DID, I SAID THAT IS COMPLETELY INACCURATE...THEY WOULD NOT CHANGE IT, I WAS WRONG, THEY WERE RIGHT, CASE CLOSED!
BUT, I AM USING A VERIZON MODEM AS I TYPE (THIS WILL NOT BE FOR EVERYONE). I RAN A TEST EARLIER AND 1148 DOWN 330 UP, BUT YOU HAVE TO HAVE A VERIZON SIGNAL...AND I DO OUT HERE IN THE COUNTRY. AT THIS POINT I AM TESTING THIS VERIZON THING OUT, JUST GOT IT TODAY...BUT IT IS FAST! SO FAR I AM REALLY IMPRESSED...JUST RAN THE TEST AGAIN AND COPIED AND PASTED THE RESULTS AS FOLLOWS...Test details: 1577 kilobytes downloaded in 15.641 seconds. Receive buffer size: 35040 KB Upload speed: 335 kilobits per second. I AM LIMITED TO 5 GIG DOWNLOAD A DAY ON ZERIZON...BUT FOR THE DIFFERENCE IN SPEED! ANYWAY, THAT IS A LOT OF DOWNLOADING...I USE THIS IM MY BUSINESS ALL DAY LONG...5 GIG IS A BUNCH? TO SUM THIS UP, THEY LIE TO YOU, THE NEXT LEVEL WILL LIE TO YOU, ONE PERSON WILL TELL YOU SOMETHING AND THE NEXT WILL TELL YOU THE COMPLETE REVERSE. THEY WILL TELL YOU THEY ARE SORRY UNTIL YOU PUCK IN THE FLOOR. I CHOSE TO UPGARDE DUE TO MY EXCEEDING THE FAIR ACCESS POLICY...BUT I DID NOT SIGN A CONTRACT...I AM MONTH TO MONTH. ONE MORE THING...WHAT DO YOU SUPPOSE THEY DO WITH ALL OF YOUR INFO THAT THEY MUST HAVE...DO WE REALLY NEED TO BE TRUSTING SOMEONE IN INDIA WITH CREDIT CARD INFO...?
