Would strongly discourage use of Vonage. Depending upon the area in which you live, VOiP phone service isn't as reliable as traditional phone service. That notwithstanding, Vonage customer service is the most HORRIBLE I've ever had to endure. If you decide to discontinue service, expect very long hold times, lots of questions and pressure (from a representative that barely speaks English) and lots of cancellation fees. If you like the idea of VOiP, choose your local cable provider or go with traditional phone service- you might spend a few more dollars but it will be money VERY well spent.