Expedia.com 1

I stayed in an Expedia hotel where I had problems. I was supposedly issued a credit that was good for one year for $100. Somehow that credit is now a coupon with tons of restrictions. I am trying to book a hotel and use that credit however I have been hung up on twice, refused to speak with a manager 3 times and placed on hold for over 10 minutes. I have now called Expedia about 5 times and I am in no better place than before I called. Customer Service stinks. If you are purchasing travel everyone is very nice but when you have problems everyone is elusive and rude.