AT$T sucks with such a vacuum, it has forgotten that it is the consumer that has been paying the continuous rising rates that they have seemed to yet to stop. It has been the consumers that have built the empire they have become today and as their continuous crappy attidude is given to the consumers, that and thier ill ways to resolve conflict will just be a matter of time before their great empire falls unless they get a swift kick of attitude adjustment.
Cable unfortunately is starting to look very appealing at this point.