Directv is the worst company I have ever had the misfortune to deal with. I have had nothing but problems with them since requesting they alter my package (channel selection), and then they billed my account almost $400 saying I owed them for the receivers and DVR I had. Maybe that would have been true had I canceled my service, but I had not. So, when I pointed out the mistake they told me they couldn't refund the money, they're not set up to do that. Instead they offered to credit my account!! Who the he** wants that kind of credit on a service?! I had checks bouncing left and right because of the unexpected and unplanned for charge, one I NEVER gave them authorization for, and their customer service people are steady offering me upgraded packages (at regular price, I might add)! I swear Directv will never get another dime of my money once that credit has been tapped out, and I would strongly recommend others to steer clear of Directv. They're a shoddy service with horrible representatives and absolutely NO grasp of what customer service means.
