Here summarizes my opinion of deceptively operating a business unit as Macy's and not caring at all about the customer. This letter is being sent to Macy's. On February 13, 2008 a thirteen-year-old girl who is an acquaintance of my 13-year-old son purchased a Pulsar watch at the jewelry counter at the Chesterfield store. The watch was presented to my son as a Valentines Day gift. This was an inappropriate gesture and we were at a loss as to how to handle it. Having busy schedules, working full time and with childrens activities every day, we waited until April 27th to deal with the situation, mainly because of rainouts, there were no games that day and I finally had time in my schedule. We decided to return the brand new, unworn, un-opened watch, complete with a gift receipt, warranty and original box for store credit and give the young lady her money with a gentle explanation that she made a poor choice. I attempted to return the watch at the local Crestwood store that is close to my house. When I approached Marla (no one in the store would give me her last name) she refused the return and pointed to a sign that stated the 30 day policy. I told her that we could not possibly read a sign, as recipients of a gift and that there was no printed information on the gift receipt. She turned the receipt over and showed us a smeared, illegible red stamp that supposedly states the return policy in small lettering under larger lettering that shows whether a buyer protection plan was opted in or out. I nicely explained the extenuating circumstances to her and she said she would call a manager but no one was on site with authority and that was all. I approached Lisa last name omitted who was the Macys manager on duty and she said there was nothing she could do because the jewelry is run by a company independent of Macys. First of all, why does the jewelry disguise itself as Macys, until there is a problem? That is extremely deceptive and extremely irresponsible. The largest ticket items in the store are sold by an independent company and Macys is completely unaccountable. Buyer beware: especially a thirteen-year-old minor. The manager at Chesterfield was helpful and resolved the situation for me, thank goodness. Unfortunately I had to drive an hour to get to that store because one store in a chain refused to help a customer. I will post this letter anywhere I possibly can over the World Wide Web, with last names omitted of course. I am in the Marketing industry and I find your lack of care and attention to the customer absolutely appalling as my business is booming with major consumer product companies and businesses who are scrambling to better please consumers to get a larger share of their ever shrinking dollars. I admit that when I called back the Crestwood store that I was angry and irate but Lisa last name omitted hung up on me demonstrating a total lack of concern. That is inexcusable.

I am an EX branch manager for finley and even though I have no use for the company I think you are one of those customers we all dread! Store policy dosent apply to you and your going to scream and carry on until you get your way. You had a watch in your possesion for 2 mo. are you sure you did'nt just need the money? The store lost the chance to sell this item when it was setting at your home.