Got scamed the second I walked in the door - was told the car I reserved is no longer at that location (San Diego)and given a car much smaller and a down grade, but offered an upgrade at additional $$. the upgrade was a POJ they did switch out vehicles to an acceptable vehicle (at which time it was revealed that the car I reserved was at that location but now rented out). However at that time a customer's wallet was stolen by an employee and the managment was not willing to do anything to assist their customer who was now going to miss his flight. I was also a victim of theft when I left my sunglasses in the vehicle - I called 15 minutes after leaving for the airport and was told they would check and then placed on hold for 10 minutes. I called back and was again placed on hold this went on for 50 minutes until I was informed that the glasses were missing. When I explained that I placed them in the visor as we arrived and that if they were missing it was because of one of their employees. I was told "how do I know that you even had a pair of glasses - we are not responsible for you leaving your stuff behind - the glasses are not here". It appears that customer service takes a back seat to theft and deception at fox San Diego! Use any other company!!!!!
