DO NOT USE THEIR SERVICE IF YOU DONT WANT LOOSE YOUR MONEY.
5 months ago in December (winter time here in Europe) I have rented a car in Italy/Bergamo with Auto Europe. The car has been rented with ZERO EXCESS INSURANCE. I travelled from Bergamo to small village in Italian Alps. After 5 days on day of my departure from Italy the car broke dawn. Engine just died when we were about to leave the village and drive to the airport. I rang Auto Europe just to find out that they were not able to provide me with the replacement as they didn't have any offices in that area. They offered to send towing vehicle to collect the broken car and a taxi to take us to the airport in Bergamo (250km away). I have been informed that Auto Europe will pay just 150 euro for the service so at the end I have been left with no choice but to pay additional 150 euro for the taxi.
After two weeks I discovered that my credit card has been charged with 130euro. After my numerous phone calls and emails to incompetent Auto Europe customer service I received their explanation that I have been charged for the damage to the car. As they explained I didnt put anti-freezer liquid to the fuel tank and the car broke down. INTERESTING thing is that I got the car with the full tank and did not have a chance to fill it up by myself at all. Of course I have explained everything to Customer Service. When I received me credit card statement I discovered an additional charged of 93euro to my card. I still did not receive any explanation what is the basis of that charged.
Since more then 5 weeks all my calls and emails are being left without any respond.
Just to summarize I have to spent additional 370euro (even though the car has been rented with ZERO EXCESS INSURANCE) because Auto Europe has provided me with no technically fit car.