Horrific "customer service" (if you can call it that) at 2 California locations (San Jose and San Francisco); multiple "customer service" personnel were incredibly rude on the phone and in-person (they actually hung up on me several times). After the chain broke on a necklace after 6 months, the company backed out on their own guaranty, saying that "there's nothing we can do - you should have purchased the insurance program". Of course, no one offered any "insurance programs" during the initial sale. Overall, a shocking experience; how Whitehall is still in business is beyond me.
