I used to work for them, in the customer service department. Wondrland, I feel your pain. And to your dismay, there are actually SOME people (one in thousands) who actually care about you. I did. And I got fired for it (well coerced into quitting). I took hundreds of calls a day, only getting a ten minute break. They outsource all of their "Customer Service" to outside company contracts. Mine was a company called "PRC - Precision Response Corporation". Precision Response my ass. I know how it feels to live off of one income. And they ousted me. Because I was the only one who would tell the truth. I would. under the radar, hint that customers should seriously think about going to another company.I felt horrible, to work for a company that was a complete scam. Just because a company has millions of dollars and a piece of paper from the government saying they are a legit business, doesn't make it an actual "business". It can be just as much as a scam as one of those Multi-Level Marketing pieces of shit. And if they have millions of dollars in their account, then obviously they either are a good company...or a complete scam. In this case, I would have to say, they are a scam. I've never had DirecTV myself, but I've worked for those assholes, and my parents have them. They are supposed to have the 34.99 plan...but their bill is 60-70 dollars a month. These companies they outsource to, will hire ANYONE. Any dope that walks off of the street, so that is probably the source of most of their customer service problems. Letting someone else do the "dirty work" (as they say in that business) for them. I will never take the side of the customer service reps, even if I worked in that business. I've seen people on these review sites who, working for them, speak up for themselves saying "that they are working really hard, and we care, and i am trying to pay bills yada yada yada" Well, if you really believe in what you're saying, start doing something about it. If these people have mouths to feed, work at McDonald's. It's a lot better place there, believe me. They may have their problems....but they will never have as many problems as Directv when people start realizing what a joke they are. I was more or less pressured to quit by higher ups spying on every move I made. Then I got a final written warning for "offending" someone, on an elevator...and whatever I said...I said it AFTER the person got off. And after a few days of harrassment, I stuck it to them and quit...and did it the worst way possible...in the middle of the day, when they need you most.

I've seen some wild things while working there. Things that you would be disgusted by. Overcharging, making notes on people's accounts stating false pretenses, just because the person was "rude", so they can't get any refunds, fee-waivers, etc. It's horrendous. But, it's not shocking to say the least. Integrity? Please. Directv has the integrity of an orange. Hell, even an orange has more integrity than those shitwads.

I think everyone should send a letter to them telling them how much they suck. What's 35 cents postage to tell them how much of pieces of shit they are. :)