I was an Alltel customer for 12 years. They used to be courteous and helpful. The first phones I had, worked. Alltel has changed. They are discourteous, and do not know how to solve a customer's problem. The problems I had were ALL due to very strange mistakes Alltel made. 1} I filled all of the paperwork required by Alltel to change ownership of the account from my husband's name to mine. The name and SS# changed on the account. Then, they deactivated my phone "by mistake," and would not activate it again because it did not have GPS. They refused to replace the phone for free or for a discount. So, I was tricked into getting a new phone, and a new contract. 2)Mr.Rescue had no service for the area in which I broke down. I had to pay for tow service and submit the bill for reimbursement. I never received the reimbursement, and Alltel says they are not responsible. 3) I got a text from Alltel saying that I have successfully changed my password. I had no password on my account and called to fix the problem. I was told that they cannot speak to me about the account without the password. Six calls later, I found a supervisor who said that Alltel put passwords on accounts "to protect the customer," and did not tell them, so he took the password off of my account. 4) Signal was becoming so weak in my area that I could not use the phone in my house. 4) The deal breaker: My bill started to come in my husband's name. I called to find out why, to find that I had no access to the account because it was not in my name. At least 10 calls to extremely rude people later, I was told that Alltel discovered that the change of account holder was not completed properly by the rep and that I would have to start a new account. This would mean a new contract. After the rudeness of the reps, and the ridiculousness of the situation, I decided to cancel my account. The Alltel rep laughed and said that I would pay an early deactivation fee for each line, or they would report to the credit agencies. I wonder to whose credit they will report? They would not even let me pay my bill. A rep suggested that I lie about my SS# when I call, and therefore, gain access to the account. I finally found a rep who would take my final payment. I will never pay an early deactivation fee. I have gotten another service--and I have signal!