I purchased a new Panasonic SDR-S7K video camera at the Best Buy in Castleton, IN. I performed hours of research before I bought the camera, and felt confident in making a purchase. This is a new model so there wasn't much about it on the Internet outside of the standard promotional material by the manufacturer. I got the camera home and opened the box. Before I used the camera I read through the owners manual. I learned the battery supplied with the camera only has a recordable life of 40 minutes! That is way too short. No problem, I thought, I'll just buy a battery with a longer life. Wrong! There is only one battery that fits that camera and the life is 40 recordable minutes. The batteries are rather expensive too at $60 each. Three days after I bought the camera I went to Best Buy for a refund. They informed me there would be a restocking fee of 15% because I (GASP!) opened the box. They said I could exchange it for another camera without penalty, but I wasn't ready to do that because I wanted to do more research. Too bad they said. I asked to speak to the manager. I explained why I was returning the product (battery life is way too short). Too bad, once you open the box you must pay a restocking fee. I felt a restocking fee in this situation was unreasonable.