This company's policy seems to be "the more information you can hide from the customer, the more you can screw 'em." The sales and technical people give you NO information on what you're actually signing up for --a one year discount, but a 2 year commitment. I have been lied to and dicked around by sales, billing and technical support. I had billing issues for MONTHs where they were not giving me the monthly credit I was entitled to and I had to call and call and call. They installed a defective DVR. When they couldn't fix it they suggested I return it and lose everything I'd taped so far. When I said I didn't really want to do that, they told me to just send it back when I was ready and they'd replace the defective unit. NO mention that there were any time constraints. NO mention that to get a new box, even to replace a defective one, would extend my contract. HOW on earth is THAT fair?? I feel totally screwed over and will never do business with this company again!
