I purchased a laptop from Office Depot back in early February. They didn't have it in the store, saying that it had to be "special built" (even though it was the one listed in their ad). They charged me $79 shipping and, when I contacted customer service the first time, I was told that it must have been a "technical error". Six phone calls and three months later and it still hasn't been resolved. Their customer service is terrible...and Tech Depot isn't any better. All this and I'm still waiting for my rebate after nearly three months. Their website says that it is in the "Verification Period". What a joke. I'll never do business with them again.