I wish I could rate zero stars, but I guess one is the best it gets. I've had nothing but problems from day one with this POS company. I could write a ten page review on the problems I've encountered but many have already been talked about on this page. From wrong bills, outages, poor internet, etc it has been a nightmare to deal with. You pay for a service and what they give you back at best is a pile of shit. One of my most frustrating moments with this hell-hole of a company came when I ordered a soccer event thru pay-per-view. It was a big game, meant a lot to me and my friends as fans. All my buddies came over to watch it, 7:30 in the morning none-the-less and, we get thru the first half. Between the first and second half the game cuts off. Now to reiterate, this was a big game, like the superbowl cutting off at half-time...imagine that. I got on the phone with charter and they told me i never even ordered the program. Funny I was watching it, and later found I was billed for it. I was told I would not be charged for the game and be given a 10 dollar credit. None of which I recieved. I was charged and no credit was given. I again contacted them about it and was told they have no record of the incident and there was nothing they could do. The time spent dealing with the problem is time I'll never get back and would have rather spent the time gouging out my eyeballs than listening to some dipshit reading out of a "say this" catalog. This is just one of the many incidents I've had to deal with, and I'm more than happy to be moving to a place where charter is not available. This company could care less about their customers and only about sending bills and collecting undeserved money. STAY AWAY.