The worst customer service I've ever experienced. I added a line through a promotion about a year ago for $9.99. I have unknowingly been charged for two family plans ever since. When I call to get the problem corrected, thinking, oh well, just a mistake, they'll credit the account. Nope, they can only go back 3 months. Are you serious? I've already paid for an extra years worth of service and they credit me three months. I can't wait to find another carrier. Oh and FYI, if you can't stand talking to their "overseas" customer service dept., you can ask specifically for "account services" which is a dept. designed for people who can't tolerate talking to the hooked on phonics, I don't understand a thing you're saying, customer service reps. Don't get me wrong, English is my mom's second language, but hello, she doesn't work a phone.
