i shopped at the kay in oakridge mall in san jose, ca. the employees just didnt know a thing. the one person nicky that was helping me seemed to be the only one that knew what she was talking about because this stupid bald guy kept interupting her asking her stupid question that he should have known the answers to. how could they have workers there with such stupid looks on their faces when they are asked simple questions. he just kept getting mad because she was giving me the service i hoped for, but he wanted to make his sale, finally i just left and figured i can go back some other time when i only see nicky there and not some stupid bald worker that doesnt know anything. seriously, how could you just sit there and keep your hands in your pockets dazing out like you are on something? he just kept checking out anything with breasts that walked by. im glad i didnt bring my wife or daughter in with me cause god knows what he would be thinking about them. i will never shop at this store ever again. they need to fire all of there employees except for the one or two that actually know something about jewelery. sorry nicky, this isnt about you, keep up your good work and you will go far.