My employer uses Smith Barney (benefitaccess.com) for stock options. The web site is often down, for hours, in broad daylight. When I called them I was told it's a routine maintenance, which happens everyday. To make things worse, the representatives end the day at 3pm Pacific time. I live in California. This makes it hard for me. Finally, even when the website is up, it can be hard to use. The trade status has a long delay to show up, sometimes after the market close. It often makes me wonder where my stocks or cash are... Overall, I'd like to get out of Smith Barney as soon as I'm done with all my stock options.
