Charter is the WORST company of any kind I have ever dealt with in my entire life!! My bill is wrong..to the tune of a couple hundred dollars OVER what it should be. They refuse to fix it. They refuse to send me a break down to see what the heck these mysterious charges are actually for. I refuse to pay it b/c I didn't owe it...they cut me off, then told me I could make the payment online...yeah, after they cut my internet off. Not that I was going to make the payment...but that's how STUPID these people are. When I first got TV and internet through them within 2 weeks the internet connection went from losing signal to completely nonfunctional...they never showed up for the first 4 appointments (swore to me on the phone the service man was standing knocking on my door as I stood on the porch by myself) which I had to take off work for each time (when i asked to be compensated for their stupidity they lady cursed me). When they finally showed up at my place...they told me it was b/c my building had old cable wires that wouldn't support the high speed internet...so they ran new wires. Then sent me a bill for 200 bucks for rewiring my building...I guess I should have to pay for all the other tenants to have the capability to have high speed internet too?? I want a new internet provider soooo bad but guess what? Charter bought out all the other cable companies around here...I always thought monopoly was illegal. And their customer service is shit. Complete shit. No one speaks English...no one cares about what's going on. I would totally join the class action with Mr. Atlanta Metro down there...Im in Knoxville, Tn tho...