paid by cash ,told debit card charges would be exorbitant.returned car with full tank of petrol.after emails and phone calls received refund cheque less 57.60euros stating tank empty.i filled it near to shannon airport.it would be physically impossible to have used a litre in the short distance to the airport.despite further phone calls and emails,i have still not received the curtesy of a reply,thank you richard at shannon airport,claudie and laura in accounts,i will definitely recommend europcar to all my friends ,