American Family Insurance Company, in my opinion has got to be the worst. I had a small fire (furance)in my home in February. It is now May 9 and I still have no idea what the settlement amount will be. They are totally unresponsive and the only excuse I get for the delays are "I'm busy. I handle many cases." I have called the customer care line, a totally misnamed department and all the girl did there was get the adjuster on the phone and then she pulled herself out of the conversation! We are talking about a small claim here.....20,000 at the most. I could have bought a new home, obtained my financing and moved in in this amount of time. I see no end of the rainbow here. The adjuster orginally told me this would be completed in 2 months. Here we are at 3 months and we are no closer to settling this then we were the day after the fire. And the kicker is ...my homeowners premium was increased by 44% a month after I filed the claim, and God forbid I'm late with that payment or they'll drop me. They are slow, rude, uncaring and all around awful! I have been a customer with them for over 20 years. No more. I am pulling my autombiles with them this week.
