In a society of complainers, I would like to post the opposite. I ordered time warner cable,modem,phone service. So far so good. The company ran a wire under ground so I wouldn't have a wire in front of my house. The the modem speed is set a 6mbps, I get 5.5mbps most of the time. The phone quality compared to verizon is better. That's due to the dsl filters I had to have. My dsl speed by verizon was supposed to be 1.5mbps but it only put out .8mbps. The moral of this story is if your not happy, leave. Quit complaining about the little stuff and go to a different service. I used to complain too, but now I just change services. It takes a lot of stress of when your happy. We are a society of entitlement, which we haven't deserved individually.