We had an engine fire that had totaled my car. It took the State Farm about 3 weeks to get the fire report, while we sat with no car, taking public transportation 2 hours to work each way. They kept telling us that they had requested the fire report several times and even sent someone down there to get it, but we called the fire bureau and they said they recieved zero requests. So finally fed up, my wife took matters into her own hands calling the fire investigator and in a matter of a couple of hours and a few phone calls we got the fire report on our own. They should be paying us for doing their work! Then they said that they would overnight the settlement check Wednesday so we should get it on Thursday. We didn't get it until Monday, and we even had to call them to see if they got it. When we got there, they said that had recieved it Friday! But didn't bother to call! So we finally get our check and it turns out they made the check co-payable to our bank (Chase) which was fine if we had any Chase banks in our area! So now we have to overnight our settlement check to Chase, then they will take their cut of the check, then send the remaining amount. I asked why State Farm just didn't pay off our bank and they said that it would have been more paper work! It was as if this was State Farm's first claim they have ever handled. We had to do their work, calling the fire bureau, ordering the fire report, calling and making sure our check had arrived, sending out the settlement check to Chase. What the hell did they do? Needless to say we are switching insurance companies.