Hi! I bought the power spec v200 for my brother at Christmas. It's now five months later and it no longer wants to boot up. I took it back to Micro Center in Denver for a warranty repair and they immediately warned me that the computer would sit on their shelves for 10 days before any kind of work could begin. I contacted the Power Spec website where they say you can receive support over the phone, for a fee. The FAQ section of their site is empty. I like Mirco Center for the small things, like single hard drives and accessories. But I don't recommend buying any Power Spec computers. Save yourself the money and headache and get a name brand pc. And buy it from a name brand store.