Long story short, they showed up drunk at the pickup, then showed up a week late on the delivery - and I had to call the cops on the delivery men because they gave $40 to a random shady guy walking down the street to help them move our stuff in (who was casing our apt) and wouldn't tell him to leave until we called the cops on them. While waiting for our stuff to come, they would tell me, in a span of 30 minutes, that the truck was in Alabama, then in NY, then the stuff was still in their warehouse, then the driver got arrested for not paying child support, then they were stuck in traffic in MD. Customer service reps yelled at me, called me names, and were generally rude. They also lost some of our things. Our compensation from them after reporting them to the BBB and filing a claim for our missing items? $9.
