COMMENT:

To whom it may concern:

It has been a terrible experience to be a customer of Dish Network. I feel as though I have had to call at nearly every billing period to make corrections to our charges. Either the billing department is very disorganized or something irreputable seems to occur a little too often.

I am moving soon and would have considered DishMover, however the all too frequent hassle of just trying to haggle a fair agreement has convinced me not to EVER pay for services from Dish Network again.

As a fitting justification for my decision, the most recent screwing-the-customer over event occurred as I was just trying to finally end the services. I had cancelled service in April and since we had already paid for a full month service period, our service was supposed to last until May 7th. However, the billing was once again "confused" and I was charged for a partial month.

When I tried to contact Dish Network via telephone, once I entered my account information the automated system would only give me options of "pay" or "notify us that you have paid via ..." or "repeat this message." Finally I just listened to the message repeat on its own several times (without choosing any option) before I was FINALLY referred to a representative. Shouldn't that be an option to begin with if none of the others fit the customer's needs?

It seems as though Dish Network hopes that by creating so much of a billing hassle, that the exploited customer will just simply pay the unfair bill.

This has been an AWFUL experience. I will strongly recommend to everyone I know to NOT employ Dish Network unless they want to spend hours on the phone each month or just get screwed.

Disgusted,
A Former Customer