i get great service with at&t, no more and no less than i did with verizon. im happy with the customer service, weve had more than our fair share of spam charges on our bill and cingular removed them all. Cant say that for verizon. the only thing is their phones - i dont understand what it is with at&t - their phone selections suck. Its either one thing or another. Ive been looking for anohter phone and ive gone through so many reviews and finally decided on the samsung a737. I loved everything about it, every feature...and then we had a rain spell, and I couldnt even use it because no one could hear me. what crap. cingular better catch up to par or im going back to verizon.