Recently, I purchased a coat online from Neiman Marcus's Bergdorf Goodman online site for a price-reduced $2500.00 after taxes and delivery. When I received the shipment, and tried it on, I decided that the jacket was an awful fit. Because of that, I returned the jacket back to Neiman Marcus.(Scroll down below the pictures for more)
Much to my surprise, Neiman Marcus did not accept my return, and refused my refund! Unbelievable! So you ask me now, how I should feel. I bought something from Neiman Marcus, only to find out that Neiman Marcus has disavowed any knowledge of ever selling the coat to me.
This is just unbelievable! How is this possible? I know what I did. I bought my coat from Neiman Marcus. I received my coat from Neiman Marcus. I sent it back to Neiman Marcus - and now they tell me it's not their merchandise. So now I am stuck with a coat that I do not want and I am out $2500.00.
The thing about ONLINE SHOPPING is that an atmosphere of trust has to exist. Let me explain. Whenever you buy online, it's always a little unnerving because you never know what you're going to get when you buy something that you don't get to try on first. You see all the merchandise that you may potentially like, and so you buy all the merchandise that you may potentially like. You figure, "why not?" If the return policy is good, then what's the risk? Whatever you don't want, you return back to the online vendor. It is your right after all. Or is it? For Neiman Marcus, well, that all depends on whether the merchandise you bought from Neiman Marcus is from Neiman Marcus at all or considered a Neiman Marcus merchandise in the first place.
For those of you who have never had any problem buying from Neiman Marcus or Bergdorf Goodman online, you may probably think that you will never encounter any problem of your own. Well, in truth, I also USED TO feel this way. For years I was a repeat customer. Not any more. So if you are okay with the possibility of not getting your money back from Neiman Marcus should you want to return a purchase, please go right ahead and continue buying from them. As for me, I'll never do it again. I'll never shop from them online or in their stores. I've learned my lesson.
