I flew to see my son play in a College World Series tournament and went thru Priceline since the city was so remote, I was not familiar with the area and hotels. Priceline booked 3 nights for me and it was charged to my credit card immediately. Upon my son's losing in the semi-finals, we had to leave a day early. The hotel could not refund me anything because it was pre-paid thru Priceline; in calling the "customer service" number for Priceline, I was promptly told "oh well, you should have read the site closer as no refunds, no changes, no cancellations." The days of CUSTOMER SERVICE are dead; the customer is never right anymore and thus never happy. A single mother traveling to see her son play baseball and trying to save some money got so screwed. From now on I will book with the hotel, airline and rental car directly...no more 3rd party services. Everyone is out to make a buck at the little guy's expense. Sickening.
