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Regions Bank

reviewed by kkimberlin2007

Regions boasts more than 1300 retail banking locations from Texas to Florida to Virginia.

kkimberlin2007
05/21/2008

Regions Bank 1

My fiance and I have opened an account with Regions bank approximately six months ago. We thought that they were fantastic! We absolutely loved the feature of the 800 number to get your balance and to find out what transactions were pending. Recently my fiance had deposited $512.00 cash into our account before cut over time this past Thursday, therefore the cash should have shown in my account as soon as he walked out the door. The following Saturday I had gone to the ATM to withdrawal money for the ATM to tell me that the funds were not available. I then called another 800 number for them to tell me that it was a branch error and that I would have to wait until Monday and go to the branch with my deposit receipt so that they could fix it. Monday, I went to the branch and the assured me that it was an issue in their proofs department and that my money would be in my account by midnight that night. When I woke up for work on Tuesday morning, I called to check my balance...guess what!? The money still was not in my account. So I then proceeded to waste my lunch break to go to the bank and find out what was going on. The financial center manager then told the head teller to tell me that if it was not in my account that there was nothing she could do for me. They later called me and told me that they found the issue and that my money would be in my account as of midnight on tuesday night and also reassured me that any NSF fees would be refunded and all of my checks would clear. This morning (Wednesday) I once again called for my balance and It had finally been deposited. I became curious so I signed onto my online banking to find that I have been hit with 175.00 of NSF fees and three checks were returned unpaid!!! So looks like no lunch for me again tomorrow!!!! Consumer BEWARE!!!!! You will thank me later!

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rneblett616 commented 84 days ago.
The biggest issue that I have with Regions in this scenario is that your fiance deposited CASH. You can deposit cash at the drive-thru 30 seconds before it closes and it should be in your account as you are pulling out of the lane. It is CASH. Cash deposits have zero hold time, no exceptions. I am not surprised to hear this from a fellow Regions customer, though. This is why I am changing banks this week.
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