Orlando area, FL
Im not one to voice my opinion on something untill it really bothers me. I have never been more dissapointed in a television service than that of Dish Network.
I constantly lose reception during even the small storms. If thats not annoying, then try explaining to your friend over the phone which part of the county youre in so he can tell you whats going on with the weather when its bad. I'd love to check it on the internet, but Ive never had a slower service.
I would be billed for a "service call", I think it was between $40-$60, when I had not called at all to request service. Why are they charging random charges? If I had not looked into the details of the bill, then I would never have known. I had to dispute this over the phone with them to convince them I had not done this. On the bright side, the woman I talked to was very polite and the matter was resolved quickly.
The only good point I have to say about my entire experience with Dish Network is my installer. I think it was Alex, Tech # 338. He was an extremely polite and down to earth guy. If, for some reason you choose to go with Dish Network, I hope you get Alex! Great guy.
As for the equipment, terrible. I have 2 DVR receivers and 2 regular ones. My DVR remotes suck. I cant be further than 5 feet away when I'm using the remote or it wont work. When it does work, it lags horribly. As for the reveivers, I guess they are okay. I just dont like the concept of controlling 2 tv's with one box. It's great sometimes, but mostly annoying, for several reasons that just arent worth the time to type here.
Okay, lets be fare... I use Dish Network for the price. I usually pay about $120 every month for a bundle of services including tv, internet and phone. I find that price to be very reasonable compared to DirecTV and cable providers in this area. Although I ask myself, am I satisfied with the service? I am more than willing to pay a little more for something that isnt constantly making me question whether I'm happy with it or not.
So whats the verdict? (as if it isnt obvious yet) Great customer service. That's it... If you want TV, go somewhere else.
-Formor Dish Network Customer Orlando, FL
