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Whitehall Jewelers

reviewed by piglet14

Whitehall Jewellers, Inc. was founded in 1895 and boasts more than 350 retail locations in 38 American states. The company also operates stores under the Lundstrom Jewelers and Marks Brothers Jewelers brands.

piglet14
05/31/2008

Whitehall Jewelers 1

This store is terrible!! My boyfriend bought me a two year warranty (thank God) but that obviously is not good enough, because when the chain on my necklace broke just two months after a stone on my pendant fell out, they told me they would replace it but that there would be a huge bump in it. They said that you chain would then not sit right and would probably break again. I was FURIOUS, I can't believe that that's the best they can do with my warranty!! NEVER buy anything from them!

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Sunshine09 commented 477 days ago.
Hey Piglet14, Just wanted you to know that they have to replace your necklace free of charge with a new pendant attatched regardless if you bought the warranty or not, because under the 90 day return policy you can still return it or they have to replace it. If you are still unhappy I would suggest that you visit the store or another whitehall around you with your paperwork and request that this be done. I currently work for Whitehall and am sure that regardless of what state you live in they have to abide by this because it is company policy. Hope you can get it fixed. Good Luck!!!!! PS your 90 Days will expire on August 28, 2008.
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