Directive sucks:

Same case a everyone else, the only difference being one of their supervisors - Carol, offered to refund 120$, instead of the whole amount. I refused and asked her to escalate the matter to the "account management" for the second time. But nothing got resolved.

Just called them the third time today, I think it is really stupid that Directv does not address line of sight problems; for it is their inability to provide the service and we are made to pay for it. Even more stupid is the fact that Directv spends more money in the form of salaries of Customer Reps trying to talk customers into giving up the claims than to just pay the customers and keep them happy. Now they have to pay atleast 200-300USD to a CR for addressing this problem per customer, if the customer talks to Directv for 3-4 hrs in total, on different occassions. I also got them to reactivate my account so that the cancellation fee can be credited back by asking them to set up a new installation. This should cost them something more, for the technician like the 2 others before would report a line of sight problem. This would make Directv pay more .

There is no thing wrong with the Directv customer service, it is just their policy to levy an early cancellation fee in cases where they cannot provide service. That is what I am pissed off and intend to make Directv pay for that.

Please join me in calling their Customer service more often especially in the after hours so that they burn more money in trying to talk us out rather than just pay it and be wiser moneywise. :(