ImOnYourSideIdiot---I believe your uneducated rate proved everyone's point about the customer service. Are you saying because you don't get paid huge sums of money you should not take any pride in yourself or your job? Are you trying to get us to believe that the issues with the service and unresponsive installers are all in our heads? My dear sir or madam, as paying customers, people should expect a level of professionalism and knowledge from our providers. I call for a service man to come and fix an issue....because I pay for it. We expect proper billing...because it's our money. I have also experienced OOP for a number of years and I can say this for certain. The service in my area is very good. Cable, phone, and Internet all provide basically what was asked for. HOWEVER, the customer service reps and installers are appalling. Upon installation, I was told the installer was not at my home at the appointed hour because I had rescheduled it! They insisted this to be true until he showed up and apologized for being held up at another job....hmmmm. i have been double billed, hung up on, transferred in mid conversation, billed for services I no longer have, and all the while being told by "customer service reps" such as the "quality poster" below my post, that everything was my fault or they had no idea what I was talking about. Oh I almost forgot, I also called ontime and the rep was ignoring his phone line and talking to his neighbor about his "dumb dog". Oh yes, terrible terrible customer service. ImOnYourSideIDIOT ---get an education and some maturity and relize that no matter what job you hold, you should accomplish that job. Not do it as slip-slod as you can and then blame the very people who pay for the company to exist for using the services you privide! Customer serivce reps---are supposed to service the customers!! Techs---are supposed to privide technically support to people who have no knowledge of the equipment!! Maybe one day you will understand. More than likely you will be unemployed.

You are absolutely right. She/He just proved us right about cablevision service ignorance. Just because cablevision pays CS low income doesny mean you have to treat your customers like shit. Dont be mad at your customers because cablevision sucks and you only get minimum wage. blame yourself should have received a better education.

I'm making $23/hr 2 years out of high school, and am currently paying for college out of pocket. Not to mention a very complete benefits package.

Not bad for minimum wage eh?

Enjoy the recession! Keep paying the cable bill for me! :]

(not worth my time to make any more comments)

It was 6AM when I read these comments.

To smartbutpolite:
I don't know what you mean exactly by "uneducated rate," and your huge wall of words is a pain in the ass to read. Learn how to form paragraphs, OK?

-Yes, I agree that customer service representatives should treat customers with the utmost respect and courtesy. Let me make it clear that customer service is an entirely separate department from TSG (Tech Support Group). I am TSG, and I do treat all of my customers with respect, and if you are fortunate enough to get me, your issue will probably be resolved in a timely fashion.

-I did not say that issues with the service are "all in your head," I am merely pointing out that there are countless cases where technicians are dispatched unnecessarily. On the billing note, do you know that it costs the company over $200 per single truck roll? Regardless of the issue. If you are charged for an unnecessary visit (which customers usually are not), you pay $35. This is why the company, understandably, asks their technical representatives to check all customer equipment before sending a truck out. This is why when I hear people bitch about how we ask you to *Gasp* bypass a splitter, or your router, it pisses me off. Sorry to be so immature, didn't realize it was such a herculean task.

To sum it all up, I'm sorry that you've had those experiences you mentioned (hung up on, transferred, reps being general idiots, billing problems, etc), and I hope you got your bill straightened out. I agree that both our field service and customer service departments need an overhaul, and if it makes you feel any better I've gotten in verbal arguments with some dumb-ass lazy fucking customer service reps that don't know what they are doing and try to transfer a customer to my department just because they are clueless. I've also had to shake up reps that put in truck roll orders wrong. Shit happens, OK?
I work my ass off all day genuinely helping customers, along with almost all of my co-workers, and most of the time we will go out of our way to make sure your issue is resolved, as long as we see a little decency and respect on the other end of the line. Maybe you're one of the folk who just call simply to hear yourself bitch, and start yelling right off the bat and talking about how "YOU PEOPLE THIS, YOU PEOPLE THAT" to the point where it almost sounds racist against techies, in which case thats why nobody wants to help you.
Maybe one day maybe you will understand that your cable company isn't responsible for wiping your ass, or likely, you will just have a dirty stinkin asshole.

scaraway, I'll get started on you later.