After about a year of service, my DVR failed for a second time. After 45min of troubleshooting with customer service, they requested 1 additional test, then they would send a new DVR. I called back after the test failed and was informed by a supervisor that they never replace DVRs with my troublecode without a service visit, which will run about $75. After further conversation, I found they had been billing me for an additional receiver that I never ordered or received. I finally cancelled my service, figuring I'd pay a termination fee and be done with DircTV. I was wrong. Apparently as the supervisor was messing and unmessing my account, she re-activated an existing receiver, which reset my contract date. After much discussion after receipt of the high cancellation fee, the service rep agreed that the service date was false, but would have to forward the info to investigations, who would then follow up with me. Weeks later, I received a call not from investigations, but from a collections agency. A call to DirecTV revealed that the investigator simply rejected the claim. I put in for further investigation... the saga continues
